More Than A Ticket

Ask any Managed Services Provider, and they'll tell you the name of the game is to automate everything you can possibly automate. That way, you get ahead of tech problems, and you also spend less time interacting with the client. It's kind of like the gym membership that nobody ever takes advantage of. Train your users to submit a ticket when there's a problem, and then maybe you don't even talk to them at all, other than the quarterly business review, if your client even bothers to take you up on that. It's all about the MRR, the monthly recurring revenue.

The dirty little secret is that people hate submitting tickets. They like having a friendly, reassuring voice tell them that everything's going to be ok, that the person who usually helps them will remote into their system shortly or drive down if necessary. It's scary when our computers go haywire. It's always when we're on deadline.

Are you having a bad tech day? Is every day a bad tech day? Are you addressing the core needs that lead to IT peace of mind? Are you wondering what those core needs are?

I've been working with small businesses for over twenty years as a break/fix guy and managed IT services provider. I know what it takes to have IT peace of mind, and I'll be happy to help you find it. And I won't make you open a ticket.